SHIPPING POLICY
Thank you for visiting and using the services at Wiio.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The following information sets out the terms and conditions that constitute our Shipping Policy.
1.Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within 1-3 days. We will contact you for some reason if there are any delays.
- Shipment Locations
2.1. Domestic and International
Wiio ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at https://www.wiio.io.
- Shipment rates and delivery estimates
We endeavor to get your order to the customers as soon as possible. Before you pay for your orders, you can see the estimated delivery time on our platform. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
3.1. Please note:
(a) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(b) Products may be delivered in separate shipments.
(c) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(i) Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.
(ii) Weight factor: Shipping costs are based on the weight of your order and the delivery method.
To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Tracking Options
Wiio aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a tracking number on your Wiio account to track the package.
Damages
If there is any damage to the packaging on delivery, contact us immediately at https://www.wiio.io.
Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that more often than not, the package is either in the building or with a neighbor. Wiio kindly requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at https://www.wiio.io to report missing or lost packages.
Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page https://www.wiio.io/faq/, or contact us.